Simona Muti

Customer Success Manager Ii, Amazon Advertising @Amazon

Milan, IT

Project Management – Responsible for managing a portfolio of clients worldwide, mostly in the Luxury and Fashion Industry, coordinating several teams (both internal and external) for the successful launch of advertising campaigns• Serve as the primary point of contact for assigned accounts, fostering trust and confidence in the partnership, from onboarding through the full customer lifecycle• Build loyalty to ensure long-term client retention by presenting product information, whilst supporting the Sales team with upselling, cross-selling and renewals• Proactively engage with customers to develop a deep understanding of the customer\'s business and needs, challenges and objectives, to provide tailored solutions and recommendations• Produce interpretable insights from data analysis and deliver accurate data-drive strategic and tactical recommendations to clients• Troubleshoot and escalate client technical issues, ensuring timely resolutions, working closely with the Support Team• Provide excellent onboarding UI training to customers, in English and Italian, to enable them to effectively use the Amazon products/services.• Conduct regular check-ins to identifying opportunities for optimization to uplift campaigns’ performance, ensuring customers are leveraging the full capabilities of Amazon offerings.• Coordinate with team members to manage daily team workload

SDA Bocconi

Stage, Project Management

Università degli Studi di Cagliari

Master Degree, Economics

Sapienza Università di Roma

Master Degree, Economics