Smriti Rekha Das

WORK HISTORY

EDUCATION

ABOUT SMRITI REKHA DAS

Quality Assurance professional with 12+ years of experience driving quality initiatives across Salesforce, BFS, Insurance, Telecom, Travel & Hospitality, Ecommerce, and Energy domains. Currently contributing as a Test Manager / Senior QA professional on enterprise Salesforce programs, with responsibility for end-to-end QA delivery, test governance, and release quality assurance.I specialize in defining and executing QA strategies for Salesforce-based solutions, ensuring high standards of quality across Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud implementations. I work closely with Product Owners, Business stakeholders, and Engineering teams to align quality objectives with business goals, clarify acceptance criteria, and ensure comprehensive test coverage.My role involves test planning and estimation, execution oversight, defect governance, UAT coordination, and quality sign-off, ensuring releases meet defined quality gates before production deployment. I actively contribute hands-on where required, while also guiding testing efforts, improving processes, and ensuring adherence to QA standards and best practices.I bring strong experience in Agile and Scrum delivery models, supporting sprint planning, release readiness, risk assessment, and post-release validation. I am also involved in QA reporting and metrics, providing clear visibility into quality status, risks, and release readiness for stakeholders.In addition, I have growing experience in GenAI-enabled testing, using AI-driven approaches to enhance test coverage, optimize regression cycles, and improve overall testing efficiency. My technical background includes Salesforce automation exposure, performance testing, API testing, mobile and database testing, enabling me to make informed quality decisions across complex systems.Certified ISTQB Tester, Salesforce Administrator, and Salesforce Email Specialist, I am passionate about building scalable QA practices, continuous improvement, and delivering reliable, business-ready solutions.