Michael Rashad

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHAEL RASHAD

Michael is a seasoned Customer Success Leader with deep expertise in Software as a Service (SaaS), Artificial Intelligence (AI), and cloud-based analytical product implementation. He specializes in driving customer onboarding, client engagement, digital experience optimization, journey mapping, renewal management, and go-to-market strategies. By leading high-performing analytics teams and applying advanced data techniques, Michael delivers impactful business insights that enhance client value and satisfaction.He crafts and executes strategic visions and operational plans to ensure smooth product implementations and foster long-term, trusted client relationships—especially at the executive (C-level) level. Known for his adaptability and relationship-building skills, Michael consistently improves customer satisfaction and turnaround times.Michael excels at communication, stakeholder follow-up, and optimizing key operational processes, supported by strong analytical and problem-solving abilities. He thrives in collaborative, matrixed environments and is experienced with both Agile and waterfall methodologies, allowing for flexible and effective project delivery.His ability to leverage technology and data management bridges gaps between teams, improves communication, and aligns organizational goals with client needs. Through proactive customer success management, rigorous project oversight, and insightful reporting, he ensures projects are delivered efficiently and cost-effectively.Michael’s background includes extensive experience working with health plans, providers, hospitals, Accountable Care Organizations (ACOs), and Managed Care Organizations (MCOs), along with direct collaboration with CMS, AMA, and medical societies such as STS, ACC, and ACCME.Client Management | Implementation | Project Management | Program Management | Operations Management | Staff Management | Data Management | Information Services | Health Care