Faye Smith

Business Development Operations Manager @Bright Horizons UK

Salisbury, GB

I lead strategic business development within the Work + Family division at Bright Horizons, partnering with growth-stage and mid-sized organisations to deliver tailored solutions that enhance employee wellbeing, engagement, and retention. My focus is on building long-term, high-value partnerships through insight-led, consultative sales and commercially sound business cases.Whether advising senior HR leaders or collaborating cross-functionally, I bring a strategic mindset and a strong commercial lens to every conversation—ensuring our solutions align with client priorities and deliver measurable impact.Highlights of my role include:• Securing six-figure contracts through value-based selling and strategic relationship-building with HR Directors, Heads of Benefits, and senior stakeholders across Finance and Operations• Leading complex, multi-stakeholder sales cycles from prospecting to close, with a focus on long-term partnership potential• Developing bespoke business cases and financial models that clearly demonstrate ROI and support clients’ strategic goals• Maintaining disciplined sales operations via Salesforce, ensuring accurate forecasting, pipeline visibility, and account planning• Collaborating with internal teams—including Client Relationship Managers, Marketing, and Implementation—to ensure seamless onboarding and client success• Representing Bright Horizons at industry events and contributing market insights to inform service innovation and positioningThis role has strengthened my ability to influence senior decision-makers, navigate complex sales environments, and deliver commercial outcomes that align with both client and organisational strategy.

Wiltshire College Of Technology

NVQ Business Administration

St Edmunds Girls School

GCSE

The Chartered Insurance Institute

CII Foundation Insurance Certificate. Achieved 96%.