Sagar K.

Service Delivery Manager @Nexthink

New Delhi, IN

1.Single Point of Contact (SPOC) for MSPs and customers, owning end-to-end delivery of all managed service contractual deliverables. Drive customer governance through steering committees, regular governance calls, and quarterly business reviews aligned with the Customer Success Plan (CSP). Align Nexthink services with customer DEX strategy, business goals, priorities, and operational pain points. Analyze Nexthink data and Service Desk trends to deliver actionable insights, automation opportunities, and measurable business outcomes. Increase Nexthink adoption and footprint by recommending new use cases across IT and non-IT functions. Lead and manage PSCs, ensuring alignment with customer objectives, roadmap execution, and high-quality deliverables. Ensure BAU operations and SLO adherence, proactively managing risks, escalations, and raising red flags when required. Collaborate cross-functionally with Sales, Partner Success, Support, and Shared Services for custom automation, scripting, reporting, and NQL insights. Own customer communication cadence, maintaining action trackers, documentation, Salesforce updates, and governance artifacts. Drive renewals and growth by strengthening Nexthink stickiness, supporting upsell opportunities, and continuously delivering value quarter after quarter.

Guru Gobind Singh Indraprastha University

Bachelor of computer applications, B.C.A

International Institute of Information Technology Bangalore

Master's degree, Executive PG Programme in Data Science

BITS Pilani Work Integrated Learning Programmes

M.tech, computing systems and infrastructure