Sk Zeng

Unit Manager @Prudential Hong Kong

HK

As a Unit Manager at Prudential Hong Kong, I led a dynamic team in the competitive insurance industry, focusing on driving sales performance, enhancing customer satisfaction, and fostering team development. My role involved strategizing business growth initiatives, mentoring agents for professional growth, and ensuring compliance with industry regulations.Key Responsibilities:Team Leadership and Development: Spearheaded a team of insurance agents, providing ongoing training, mentorship, and performance evaluations to enhance sales skills, product knowledge, and customer service excellence.Sales Strategy and Execution: Developed and implemented effective sales strategies to meet and exceed sales targets. Conducted market analysis to identify new opportunities and tailored insurance solutions to meet diverse client needs.Customer Relationship Management: Ensured the delivery of exceptional customer service, leading to high customer satisfaction and retention rates. Acted as a key point of contact for high-value clients, offering personalized insurance advice and support.Operational Excellence: Oversaw daily operations, including team scheduling, budget management, and compliance with Prudential\'s policies and industry regulations. Streamlined processes for improved efficiency and effectiveness.Business Development: Collaborated with senior management to identify and pursue strategic growth opportunities. Expanded the client base through targeted marketing initiatives and robust referral programs.