Vishal Singh
Customer Relationship Associate @Walmart Canada
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WORK HISTORY
Customer Relationship Associate @Walmart Canada
Saint John, NB, CA
As a Customer Relationship Associate at Walmart, I manage a high volume of daily customer interactions, building strong relationships while identifying renewal opportunities and uncovering additional service needs to drive retention and growth. I ensure accuracy and transparency in all transaction records and customer documentation, supporting data-driven decision making and performance tracking. I actively contribute to team success by sharing best practices, coaching colleagues, and helping enhance customer engagement strategies. Known for my professional approach, I resolve customer issues efficiently while maintaining high service standards, strengthening trust, and delivering consistently positive customer experiences.
EDUCATION
Sjce,Mysore
Master of Computer Applications (MCA), Computer Science
University of New Brunswick
Master of Business Administration - MBA, Project Management, Supply chain management
ABOUT VISHAL SINGH
Technical Project Manager with 12+ years of experience leading large-scale software projects, cross-functional teams, and full SDLC delivery across government and enterprise environments. Skilled in Agile/Scrum, PI planning, risk management, and aligning stakeholders to deliver secure, high-quality solutions on time and within budget. Proven track record managing multi-million-dollar programs, driving efficiency improvements—including 15% cost savings through optimized resource allocation—and overseeing teams of up to 25 across global locations. Expertise spans cloud (Azure, Snowflake, BigQuery), DevOps (Git, Jenkins, Docker, Kubernetes), data tools (Power BI, Tableau), and backend technologies (Java, Python, REST APIs, Oracle, MySQL, MongoDB). Experience includes IAM solutions, CTRM/ETRM platforms, telecom software, and government technology modernization. Currently pursuing PMP certification to further strengthen leadership and execution excellence.
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