Simrandeep Dhaliwal

WORK HISTORY

EDUCATION

ABOUT SIMRANDEEP DHALIWAL

3+ years of experience as ServiceNow Developer. Working as a ServiceNow Developer to Design, Implement, Configure and Develop the modules as per the clients requirements. Experienced in providing ServiceNow solutions to support the best practice needed to deliver the business requirements. Expertise in the implementation of existing practices and policies associated with established ITSM and CSM processes and procedures. Expertise in implementing the best practice to apply for Change Management, Problem Management, Configuration Management, Incident Management and Knowledge Management. Expertise in Server Script ( Business Rules / Script Include ) and Server/Client API. Expertise in building Catalog Items, Record Producers and Order Guides. Expertise in creating workflows for Service Catalog items using Orchestration in ServiceNow. Expertise in creating Users, roles, groups and updating the user and group table records. Experience in using User Interface (UI) Builder to create workspaces and portal pages. Experience in Implementing Single Sign On ( SSO ) using SAML, LDAP, Windows AD. Working experience of various phases of SDLC such as Requirement Analysis and Design. Experience in providing assistance to clients with excellent communication skills and problem solving and analysis. Expertise in various aspects of Waterfall, Scrum and Agile Methodologies. Integration of Web Service through SOAP and REST services. I love playing with new technologies and working with others in a team environment to build creative solutions for the web. I started coding in HTML and CSS in 2009 and now i am working on latest front end technologies like- HTML5 CSS (SASS, LESS) Bootstrap JavaScript & JQuery Adobe Creative Suite (Photoshop, Illustrator, InDesign) CMS (Wordpress, Magento)