Simran Vats
Key Acconut Manger Customer Service @Ecom Express Limited
New Delhi, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2023 — Present
Key Acconut Manger Customer Service @Ecom Express Limited
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Delhi, IN
KAM of shiprocket,Taking care first mile, mid mile and last mile. Handling the 3 legs forward, reverse return and escalation of social media ( Twitter/Facebook).reviews daily, weekly and monthly service levels/metrics. Recommendations and implementation of quality improvements methods.
EDUCATION
N/A
Delhi University
Bachelor of Commerce - BCom
ABOUT SIMRAN VATS
Senior Ex-operations
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