Shubham Gupta

Senior Executive Client Servicing @Ecom Express Limited

Gurugram, IN

Acting as one point contact for Client servicing with regard to completeLogistics. Operation & ensuring smooth pickups within time to get the target.• Handling forward movement pickup at pan India location.• Having weekly reviews with the sellers with the agenda of ensuring servicecompliance. and gaining more volumes from the customers.• Ensure proper adherence to the SOP set with the client.• Monitoring day to day all types of escalations & closed within TAT.• Ensuring maximum Pin code utilization for the client volume.Achievements-• Providing positive closure within TAT to most of the client cases.• Acknowledged by customers for troubleshooting and resolutions.• Handling team for aligned first mile pickups of tasks assigned.• Handling First mile department, Escalations to the client office effectively.

Dr. Ram Manohar Lohia Awadh University, Faizabad

Bachelor of Arts - BA

Allahabad state university

Master's Degree, Hindi Language and Literature

Govt Senior Secondary School

12th