Simran
Servicenow Business Analyst @Desjardins
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WORK HISTORY
Servicenow Business Analyst @Desjardins
CA
Engage with stakeholders to elicit, analyze, and document functional and non-functional requirements for ServiceNow modules.*Conduct gap analysis between current state and desired future state using ServiceNow platform capabilities.*Write clear and concise user stories, acceptance criteria, and process flows in Jira or Azure DevOps.*Create and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Use Case documentation.*Design and map “As-Is” and “To-Be” processes aligned with ServiceNow best practices.*Identify automation opportunities and reduce manual interventions using ServiceNow workflows.*Collaborate with ServiceNow developers to translate requirements into technical solutions.*Review and validate configurations such as catalog items, forms, business rules, and flow designer workflows.*Facilitate workshops, demos, and requirement review sessions with business and technical stakeholders.*Serve as a liaison between business units and the ServiceNow development/configuration team.*Define test scenarios and support QA/UAT activities to validate that the implemented solutions meet business needs.
EDUCATION
Amity University
Master of Business Administration - MBA
ABOUT SIMRAN
Results-driven IT Business Analyst with 5 years of experience, including 2 years specializing in ServiceNow (ITSM, HRSD, and Incident Management modules) and 3 years in traditional business analysis roles across Agile and Waterfall environments. Skilled in requirements gathering, process mapping, and stakeholder engagement to deliver scalable enterprise solutions. Proficient in ServiceNow platform analysis, user story creation in JIRA, UAT coordination, and BRD/FRD documentation. Adept at bridging gaps between technical teams and business stakeholders to drive digital transformation and operational efficiency. Known for analytical thinking, attention to detail, and a proactive approach to problem-solving.
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