Simon Dunstan

Account Director @Focus Group

Exeter, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Account Director @Focus Group

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Focus Group delivers and maintains a range of Telephony Solutions, Data Centre, Cloud and IT Network Solutions to customers across the UK Including: Data centre and IT Support - server hosting, disaster recovery & data backup solutions Design & and implementation of fixed and wireless networks SD WAN, MPLS and Internet connectivity solutions Microsoft Azure and AWS Direct connectivity Unified Communications solutions & contact centres Provision of line connections, calls, mobiles & broadband Office 365 & Microsoft Teams Full Cloud and Hybrid Cloud telephony solutions PRINCE2 project management Quality of service and customer satisfaction Ongoing support giving peace of mind to customers

EDUCATION

1990 — 1994

Prifysgol Aberystwyth University

BSC Hons, Geology/Earth Science, General

SKILLS

Call CenterStrategic PlanningPlanningCustomer ServiceMentoringProduct MarketingMplsVideo ConferencingCiscoManaged ServicesDirect SalesSipSales ManagementIpMobileMobile DevicesNew Business DevelopmentConsultancyIvrTelephonyFiber OpticsCtiLan/WanNegotiationSolution SellingProblem SolvingSocial MediaCustomer RelationsCall LoggingConsultantsCisco TechnologiesSip TrunkingConsultative SellingBusiness StrategyMarketing CommunicationsBroadbandTelecommunicationsAnalysisAccount ManagementCoaching

ABOUT SIMON DUNSTAN

A highly motivated and professional Senior Account Manager with an in-depth knowledge of solution sales, with a successful track record based upon 25+ years experience of the challenges that drive customer demands.I\'m an enthusiastic, dedicated and committed individual who can develop, build and sustain key relationships at all levels, through effective communication and a consultative approach for my customers providing real value for money. I have a strong customer centred approach, particularly interested in improving and creating innovative, transformational change through communications technology and providing effective solutions that can help achieve customer’s business needsResponsibility for new business development, tender bid management and subsequent on-going account management of Public and private Sector accounts across the country including NHS Trusts, CCG\'s, Hospices, District & County Councils, National Parks, Housing Associations, Universities, Higher Education Colleges and Schools. Recent key wins include acquiring and ongoing Account Management of large private sector and premium brand clients that include Animal Clothing, Axminster Tools, Bradfords Group, Bradleys Group, Gregory Distribution, Harrier LLC, Keystone Group, Mole Valley Farmers, Molson Group, Marriott Hotels, North Bristol NHS Trust, Royal Devon University Hospitals NHS Trust, South West Water and The Donkey Sanctuary.I have built up a wealth of industry experience and technical product knowledge encompassing: Mitel, 8x8 & Wildix UC Solutions Office 365 & Microsoft Teams Solutions Alcatel Lucent Enterprise Voice and Data Solutions Cloud Hosted Telephony Solutions Cisco & Meraki SDWAN / LAN / WAN and WiFi Data Networking Call Recording and Call Management WiFi / FMC and BYOD / BYOE Solutions Data Centre and Hosting Services Hosting & Disaster Recovery Managed Virtualisation Cloud Data Services

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Simon Dunstan — Account Director at Focus Group in Exeter, GB | Unifers