Simon Poland

Transformation Director - Pre Sales @TP

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Transformation Director - Pre Sales @TP

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Liverpool, GB

EDUCATION

2007 — 2009

Edge Hill University

Foundation degree, Physical Education Teaching and Coaching

2000 — 2007

Savio High School

GCSE's and A Levels studied Here.

SKILLS

Cisco TechnologiesContact Center ManagementProject ManagementStakeholder ManagementTeam LeadershipErpCustomer SupportCustomer ExperienceAnalyticsSystems AnalysisCustomer ContactDialersContact CentersService DeliveryOutbound TrainingCustomer InformationCall Center DevelopmentProject DeliveryCall CentersContact Center OperationsResource ManagementSlaPredictive DialersTeam ManagementManagementCall RoutingCross-Functional Team LeadershipDialer ManagementOutsourcingWorkforce ManagementIncident Management

ABOUT SIMON POLAND

Results-driven and customer-focused leader with a proven track record in SaaS and BPO sectors. Over 10 years of experience in spearheading customer success, building strategic client relationships, and driving operational excellence. Committed to leveraging analytics and cutting-edge technologies to deliver client satisfaction and sustainable business growth.Specialties:Customer Success ManagementConsultative & Solution-based approachAccount Management & Client RelationsSaaS Product Launch & GrowthBPO Strategy & ManagementTeam Leadership & DevelopmentAnalytical & Data-Driven Decision MakingI am always keen to connect with likeminded people to share best practice or just for a chat.Drop me a message here on LinkedIn and let’s get a conversation started.

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Simon Poland — Transformation Director - Pre Sales at TP in Liverpool, GB | Unifers