Simon Lunn

Customer Success Manager @ScreenCloud

Belfast, GB

I currently manage a Book of Business of over 70 global, high value enterprise customers, contributing to an ARR of over $1.5million. I am primarily responsible for owning the customer experience from onboarding to renewal. Key tasks include- Delivering the handover from sales, onboarding and training of new enterprise accounts- Proactively looking to reduce the customer\'s time to value- Driving the adoption of key features to increases customer\'s value and benefit- Operating as a product specialist to maximise customer experience and satisfaction- Driving growth and capitalising on expansion opportunities- Analysing product usage trends to inform product teams on new feature development- Driving new feature launches and communication campaigns across my Book of Business.

University of West London

HND Business & Finance