Jordan P.
Director of Customer Success @ScreenCloud
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WORK HISTORY
Director of Customer Success @ScreenCloud
Charlotte, NC, US
Building and leading a high-performing U.S./U.K-based Customer Success team (10 CSMs & Account Managers), responsible for retention, expansion, customer experience, and product adoption across a global customer base. Drive NRR, GRR, and Expansion ARR while scaling CS processes, deepening customer value, and aligning CS with overall business strategy.
EDUCATION
Central Michigan University
Bachelors, Integrative Public Relations, Public Affairs
SKILLS
ABOUT JORDAN P.
Director of Customer Success | Driving Retention, Expansion & Growth at Scale | Global SaaS Leader
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