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Simon Cross
West Zone Operations & Technology Leader @Marsh Risk
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WORK HISTORY
West Zone Operations & Technology Leader @Marsh Risk
US
EDUCATION
The Chartered Insurance Institute
ACII
London Business School
Organizational Leadership
SKILLS
ABOUT SIMON CROSS
I’m an experienced operations leader, skilled in operational management and strategy execution.I’ve had many interesting roles in my career to date – Accounts Technician, Credit Controller, Manager, and Operational / Contractual Service Delivery. As a result, I have a unique ability to navigate complex challenges across different functions of the insurance industry. My experience has resulted in the development of key professional skills including the following:• Execution and delivery of results.• I take accountability and responsibility, and expect the same from my teams.• I take pride in my work and results.• I see problems as opportunities.• I’m the calm one.• I don’t care who gets credit. I just want to deliver results on time and efficiently.I’ve learnt to traverse the various areas of a large insurance business, I understand Operations (IT, Claims, Fiduciary, Broker Support, and Technical Services), but am able to appreciate the needs and requirements of Clients, Client Executives, Finance and Brokers. This assists with avoiding problems in the first place, getting to the root cause of problems that do occur and ensuring miscommunication between different business functions is avoided.Specialties: Operational management, change management, outsourcing contract management, communications, strategy execution, offshoring.
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