Simon Bartlett

WORK HISTORY

ABOUT SIMON BARTLETT

I am a strategic, insightful, and driven IT Service Management Leader.Delivering the best possible services to end users is my passion, and I have 20+ years’ experience delivering technical change and service improvements to the end user community for global organisations in both the public and private sectors. I bring deep experience and broad capabilities to lead teams of service, operational, technical and product staff, managing upgrades and modernisation of core services.My skills and attributes:• Trusted advisor and strategic thinker with gravitas, integrity, and empathy.• Collaborative and committed leader who is popular with employees and passionate about empowering others to succeed. I excel at enabling individuals and teams to reach their potential through mentoring, coaching, and listening to understand.• A disciplined Project Manager and results-oriented Service Owner I take ownership, drive performance improvements and successful service delivery through problem identification, issue resolution and improvement strategies.• Strong track record of delivering cost reduction and avoidance initiatives. • Skilled collaborator and confident communicator with significant supplier management experience.• I actively listen to truly understand customer needs and naturally foster sustainable relationships with key internal and external stakeholders.• Unafraid to challenge to secure optimal results. • Resourceful problem solver.• Comfortable with ambiguity and calm in a crisis.• I advocate a can-do culture across the business and keep team focused during periods of rapid change. For example, through the pandemic.• And at the risk of sounding flippant, I have the ability to herd cats.For a full record of my skills and achievements, please connect with me and request a copy of my CV.