Silvia Tacconi
Customer Success Account Manager @Microsoft
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WORK HISTORY
Customer Success Account Manager @Microsoft
London, GB
Drive program management for Strategic accounts - Drive acceleration of cloud adoption to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation- Collaboration with key account team unit members and business partners supporting customer success- Responsible for customer success through the management of program deliveries and strong customer relationships
EDUCATION
Birkbeck Faculty of Business and Law
Language and Management, Management
Liceo Scientifico Galeazzo Alessi
High School Diploma, Scientific Subjects
ABOUT SILVIA TACCONI
Multi-tasking and dynamic customer-centric professional, eager to continuously upskill in the fields of tech-literacy and digital transformation technologies. I strive to add value and a great service to a large number of accounts, while driving motivation and engagement within the team. As a strong team player, I take pride upon the ability to be adaptive and embrace diversity among the team. I have experience in customer success, implementation, project management and customer service. I am also very passionate about event management and administration activities
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