Silvia Paul-Vilela

Store Manager (Coffeehouse Leader) @Starbucks

Miami, FL, US
MOBILE NUMBERS
+17•••••••50

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WORK HISTORY

Dec 2025 — Present

Store Manager (Coffeehouse Leader) @Starbucks

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Miami, FL, US

Lead, coach, and develop a diverse team of baristas and shift supervisors • Create a positive, inclusive, and customer-focused store culture • Drive sales, profitability, and key performance indicators (labor, waste, inventory, and customer connection) • Oversee daily store operations including scheduling, ordering, cash handling, and compliance • Ensure consistent delivery of Starbucks standards for quality, safety, and cleanliness • Recruit, onboard, and retain talent while building bench strength • Utilize reports and data to make informed business decisions • Address customer and partner concerns with professionalism and care • Maintain compliance with company policies, food safety, and labor laws • Partner with District Manager to execute company initiatives and operational excellence

EDUCATION

2010 — 2016

Florida International University

Bachelor's degree, Biology, General

SKILLS

Microsoft OfficeSalesMicrosoft WordTeam LeadershipFashionPowerpointMicrosoft ExcelInventory ManagementRetailTime ManagementCustomer SatisfactionManagementTeam BuildingHiringRetail SalesCustomer ServiceMerchandisingVisual MerchandisingStore ManagementLeadership

ABOUT SILVIA PAUL-VILELA

Experienced Sales Manager with a demonstrated history of working in the retail industry. Skilled in Microsoft Word, Retail, Sales, Team Building, and Management. Strong sales professional with a Bachelor\'s degree focused in Biology, General from Florida International University.

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