Rachel Silva

Verification Specialist @Entrust

Ottawa, ON, CA

Conducted research, gathered and validated information for certificate orders, account modifications, and renewals using Qualified Independent and Government Information Sources. Comprehensive knowledge of company policies and procedures, ensuring strict adherence. Collaborate with Verification Auditors to address customer concerns and develop effective solutions. Contribute to process enhancements and efficiencies, optimizing operations by reducing issuance times and improving customer satisfaction. Maintain continuous task monitoring via approved productivity tools, ensuring timely request completion within SLAs. Support Partners and Affiliates by addressing inquiries and resolving customer issues promptly. Facilitate effective communication for prompt action on customer requests. Received over 20 awards for Collaboration, Customer Excellence, and Empowerment.

COPPEAD UFRJ

Postgraduate

Universidade Federal do Rio de Janeiro

Bachelor of Architecture - BArch

School of Business at Algonquin College

Ontario College Diploma