Armando Montero Gonzalez
Support Engineer @Entrust
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WORK HISTORY
Support Engineer @Entrust
Sunrise, FL, US
Support Engineer specialized in diagnosing and resolving complex issues within the nShield product line of Edge, Solo, Connect, and 5 Hardware Security Modules, ensuring optimal cryptographic functionality at both software and hardware levels. I am dedicated to delivering high-quality support across multiple platforms and technologies.Key Responsibilities:Interpret, diagnose, and rectify errors preventing functionality for nShield Hardware Security Modules and their respective options packs. Integrate nShield Hardware Security Modules with interop products such as Microsoft AD CS, Palo Alto Firewalls, and more. Support customers through Zendesk, phone, and video communications, ensuring effective resolution of technical challenges.Participate in 24/7 on-call rotations, providing reliable after-hours support.(Main & Backup on-call Engineer)Technical Proficiency:Advanced knowledge of VMware ESXi, vSphere, and various operating systems, including Linux and Windows.Proficient with cryptographic algorithms and standards (AES, DES, RSA, ECC), and security frameworks (PKCS#11, CNG/CAPI, JCE).Deep understanding of Public Key Infrastructures, NIST standards (FIPS-140, SP 800-2), and compliance regulations (PCI DSS, HIPAA, GDPR).Professional Skills:Development of virtual machine templates and instances.Experience with Dell PowerEdge servers, Serial COM, and terminal aggregation.Proficient in container technologies such as Kubernetes and Docker.Programming in Python, with ongoing development in C and Java.Contributions:Regularly contribute to the internal and customer-facing nShield Knowledge Base. Active participant in continuous improvement initiatives that enhance client satisfaction and operational efficiencyCertifications and Continuing Education:nShield Certified Systems Engineer. Continuously advancing technical expertise in cybersecurity and cryptographic applications
EDUCATION
Western Governors University
Bachelor's degree, Cybersecurity and Information Assurance
Westland Senior High School
High School Diploma
Miami Dade College
Associate of Science - AS, Cybersecurity
ABOUT ARMANDO MONTERO GONZALEZ
Support Engineer and Network Security Specialist with a proven track record in supporting data center cryptographic solutions and establishing secure, efficient network setups. Demonstrates deep expertise in cybersecurity, troubleshooting, cryptography, and hardware security modules, complemented by a solid foundation in system interoperability and integrations.
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