Sierra McQueen
Workers\' Compensation Team Lead Manager, Vendor Relations Manager, Events Coordinator @ESIS, Inc.
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WORK HISTORY
Workers\' Compensation Team Lead Manager, Vendor Relations Manager, Events Coordinator @ESIS, Inc.
Portland, OR, US
o Reviews initial notice of claim, determines extent and validity of coverage, and screens for qualification for flow process. o Determines measures to be taken in absence of coverage or questionable cases. o Assigns work to subordinate Claims Representatives. Determines and delegates settlement authority to Claims Reps, in conjunction with Claim Vice President or Unit Manager. o Retains higher settlement authority beyond scope of subordinates; may directly settle such cases. Refers cases beyond scope of authority to Unit Managers. o Supervises investigations and oversees settlement or disposition of claims by assuring prompt contact of insureds and claimants, timely investigation, and equitable settlement. o Establishes loss reserves to reflect probable Company obligation; and reviews and modifies reserves as necessary. o Initiates proceedings for subrogation or recovery. On cases in suit, contacts and directs the activities of Claims Attorney. Negotiates and authorizes settlement. o Evaluates work of subordinate Claims Reps on open cases, or at periodic intervals. Provides direction and counsel by identifying areas of improvement needed. o Participates in human resources processes affecting subordinates in assigned unit, conducts Performance Evaluations, implements training and development. Participates in salary administration process. Responsible for recruitment and staffing of unit as vacancies occur.
EDUCATION
Apollo English
CELTA, English/Language Arts Teacher Education
Oregon State University
English Language and Literature/Letters
Portland State University
Bachelor's Degree, English Language and Literature, General
SKILLS
ABOUT SIERRA MCQUEEN
Leading with over seven year\'s dedication in Workers\' Compensation insurance, my role encapsulates managing complex claims, guiding new Claims Representatives, and exercising authoritative decision-making in high-stakes scenarios. With a meticulous eye for detail, my proficiency in navigating multi-state regulations and mentoring teams has consistently optimized our claims management process. My approach marries robust written communication skills with a deep understanding of contractual obligations, ensuring transparent and effective vendor relationships. These competencies, coupled with a steadfast commitment to continuing education in workers\' compensation statutes, enable the delivery of exceptional service and informed strategic direction in the workers\' compensation domain.
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