Katrina L.

National Claims Director, Aic-m @ESIS, Inc.

US

As National Claim Director for a large national workers’ compensation program at ESIS, I lead strategy, operations, and technical oversight across a complex claims portfolio. My role centers on driving performance outcomes, supporting claims teams, and serving as a strategic partner to both internal leadership and external clients.I manage end-to-end claims execution—from trend analysis and reserving decisions to high-severity file reviews and compliance auditing. I collaborate closely with matrixed teams to ensure consistency, accountability, and adherence to best practices. Key focus areas include:• Leading strategy and execution for national WC programs• Supporting and mentoring claims professionals across multiple offices• Guiding high-exposure claims and critical file reviews• Partnering with clients and senior stakeholders to deliver insights and solutions• Identifying trends, recommending action plans, and influencing outcomes• Ensuring regulatory compliance and file quality through continuous review• Delivering performance insights and reporting to executive leadership• Collaborating cross-functionally with legal, vendor, and operational teams

Chestnut Hill College

Master of Science (MS), Clinical Psychology

York College of Pennsylvania

Bachelor of Science (B.S.), Psychology

Philadelphia College of Osteopathic Medicine

Master of Science - MS, School Psychology