Sidhu Sai Kumar

Associate @PwC

Bengaluru, IN

Owned and executed end-to-end CRMA (CRM Analytics) administrative and operational tasks, leveraging tools like Salesforce CRM, Tableau CRM (Einstein Analytics), and Data Manager to ensure seamless functionality and system integrity.• Led weekly production deployments/releases using Change Sets, Metadata API, CI/CD tools & Vs Code with 100% on-time delivery, including handling ad-hoc release cycles as needed.• Led end-to-end implementation of Salesforce Einstein Analytics development projects, encompassing data modeling, dashboard design, and deployment, ensuring seamless integration and functionality.• Collaborated closely with Salesforce teams to troubleshoot and resolve day-today operational issues, applying knowledge of SOQL, Apex, Lightning Components, and Salesforce Flow for scalable solutions.• Monitored production environments continuously using Event Monitoring, Debug Logs, and Custom Dashboards, ensuring system stability and proactive issue resolution throughout the workday.• Initiated and led optimization efforts focused on cleaning up and streamlining production datasets, utilizing Data Prep Recipes, SAQL, and performance tuning techniques to improve dashboard responsiveness & maintainability.• Most Importantly made significant strides in optimizing datasets, conducting in-depth analysis and refining data recipes to truncate unnecessary rows, helping team stay within Salesforce governor limits & improve overall performance.• On the monitoring front, played a critical role in identifying and addressing production issues, ensuring system stability and minimizing downtime. Contributed to the CRM Analytics module, which supports multiple leadership teams and territories, have been particularly impactful.• Acquired foundational knowledge in BYOM (Bring Your Own Model) within CRM Analytics, Worked on end-to-end implementation i.e. recipe and dashboard creation,

Jawaharlal Nehru Technological University, Anantapur

Bachelor of Technology - BTech