Siddhartha Brojobasi
Sprm Specialist @Amazon
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WORK HISTORY
Sprm Specialist @Amazon
SPRM Specialists handle escalated seller cases requiring portfolio-based differentiated support, working within Strategic Account Services to resolve complex technical and operational issues. They manage cases that have been open with regular Seller Support for at least 2 days or where sellers have questions about provided resolutions, ensuring both the SAS Support case and Selling Partner Support case reference the same ASINs or issues. SPRM Specialists handle Seller Central technical issues including reports, orders, returns, replacements, refunds, user permissions, locked accounts, and disbursement problems. They manage FBA-related cases covering reserved inventory, reimbursements for lost/damaged/disposed inventory, expired inventory, FBA fees, hazmat inventory, pick-up delays, stranded inventory, and FBA shipments with lost/missing inbound items or unused shipping label reimbursements. They also handle catalog and feeds issues including variations, merge/unmerge requests, attribute updates, detail page features, feed uploads, and searchability problems. They collaborate with Customer Success Managers, Program Management teams, and OPS Leadership across multiple regions including ESP, GER, IND, and SJO sites to deliver tailored solutions for strategic selling partners while ensuring consistent service quality and seller satisfaction.
EDUCATION
KALIPADA GHOSH TARAI MAHAVIDYALAYA, DARJEELING
BA - Bachelor of Arts, English Language and Literature/Letters
ABOUT SIDDHARTHA BROJOBASI
Results-driven Program Manager with 6+ years at Amazon and 10+ years of total professional experience, deliveringcross-functional programs with quantifiable business impact across NA, EU, and global marketplaces. Proven trackrecord in requirements gathering, roadmap development, SLA management, and governance mechanisms—directlyaligned with the TASA team\'s mission of scalable routing solutions and data-driven operational efficiency. Skilled intechnical writing for senior leadership (L8+), SOP development, automation initiatives leveraging Generative AI, andleading calibration programs across multi-site teams (HYD & SJO). Core strengths in root cause analysis, riskassessment, escalation management, and process improvement with demonstrated proficiency in PMO tooling andcross-functional stakeholder engagement.
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