Siddarth Biswas
Lead Customer Success @Zenoti
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WORK HISTORY
Lead Customer Success @Zenoti
Bengaluru, IN
Manage Strategic India Accounts and SEA Region
EDUCATION
Hult International Business School
Master of Business Administration (MBA)
Harvard University
Management Consulting
Institute of Engineering and Management
Btech, Electronics and Communication
G.D. Birla
High school, Science
The Modern Academy
High school, Physical Sciences
SKILLS
ABOUT SIDDARTH BISWAS
I am a Customer Success leader in the SaaS industry with deep experience driving adoption, retention, and revenue growth — while building and leading high-performing CS teams. I specialize in helping customers realize measurable value from technology by aligning product capabilities with their strategic goals and ensuring every interaction drives outcomes.As a Lead Customer Success Manager, I manage both customers and people. I guide a team of CSMs through clear processes, coaching, and performance frameworks that ensure consistent delivery, strong customer relationships, and predictable renewals. My leadership style is collaborative and empowering — focused on developing talent, supporting career growth, and building a culture of accountability and excellence.
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