Shyamveer Singh Rajawat

Assistant Manager @Thrillophilia.com

Jaipur, IN

Responsibility:Quality Assurance: Establishing and maintaining high-quality standards for holiday packages. This involves conducting regular quality checks, obtaining customer feedback, and implementing measures to address any issues or shortcomings in service delivery.Customer Support: Ensuring exceptional customer service by overseeing the customer support team and implementing strategies to enhance customer satisfaction and loyalty. This includes monitoring customer interactions, addressing customer complaints, and identifying opportunities to improve the customer support process.Performance Metrics: Setting and monitoring key performance indicators (KPIs) related to operational efficiency, customer satisfaction, vendor performance, and revenue generation. This involves analyzing data and implementing strategies to achieve or exceed performance targets.Crisis Management and Risk Mitigation: Developing and implementing strategies to handle crises or unexpected situations that may impact operations, such as natural disasters or customer emergencies. This includes creating contingency plans, training staff on emergency protocols, and collaborating with relevant stakeholders to minimize risks.

SMPS Durgapura Jaipur

High secondary

Jagannath University, Jaipur

Engineer’s Degree

Central Board of Irrigation and Power New Delhi

PGDC