Shyam Reddy

SAP Bods Architect & Sme & Devops Manager @Unilever

Bengaluru, IN

Application Support and Maintenance – Ensuring our services are available and fit for purpose.Vendor management – Work with Vendor partner teams and ensure high performing teamResilience and Availability – Ensure Availability and Resilience of Applications. Ensuring that the Service Providers deliver IT services (Application Support and Application Maintenance) in accordance with the agreed scope & service level agreement (SLA) for Integration portfolio, in accordance with all applicable performance metrics, including CPIs, KPIs, ESR, user satisfaction targets, operating level agreements and underpinning contracts. Ensure that Service Providers resolve incidents and issues in an efficient and effective manner, and that the root cause analysis studies are conducted and clear improvement plans are identifiedEnsure that service requests (SRs) are implemented according to the agreed SLAEstablishes problem resolution procedures and defines consequences of non-complianceWorks with Service Delivery teams during issue escalation for coordination, planning and reviewsWork with Service Providers to plan for progressively reducing incidents, improving availability of services and thereby increasing user/client satisfaction. Engaging with Third Party Vendor teams to deliver Service Levels.Hold vendors accountable for quality and timeliness of deliveries through governance mechanismsEnsuring the right level of skills and knowledge exists within teams to be able to run Application Support operations at all times.Bring in or operate pro-active measures to measure service performance. Plan for and ensuring Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packagesEnsuring high availability of Applications to the Unilever business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc.

JNTUH College of Engineering Hyderabad

Bachelor of Technology - BTech, Information Technology