Shubham Singla
Operations Manager @Amazon
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WORK HISTORY
Operations Manager @Amazon
Ajax, ON, CA
EDUCATION
University of Windsor
Master's degree, Logistics, Materials, and Supply Chain Management
University of the Fraser Valley
Management post degree certification, Business Administration and Management, General
SKILLS
ABOUT SHUBHAM SINGLA
A dedicated and results-oriented Customer Service Leader with 5 years of experience in developing and executing customer service strategies. My expertise lies in various facets of customer service, including team leadership, data analytics, omni-channel customer experience enhancement, performance management, and workforce forecasting. Throughout my career, I have been committed to fostering a culture of trust, excellence, and teamwork. I am adept at leveraging data analytics and customer feedback to drive improvements, and I excel in adapting to changes across customer service channels to ensure maximum customer satisfaction. My professional journey has also equipped me with skills in recruitment and training, inclusive and collaborative leadership, and a strong understanding of logistics and supply chain management. I hold a Master\'s degree in Logistics and Supply Chain Management from the University of Windsor and a Management Post Degree Certification from the University of Fraser Valley. I am passionate about making a meaningful impact in the field of customer service and am constantly seeking opportunities to further develop and apply my skills in a dynamic organization.
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