Shubha Jha
Quality Assurance Analyst @Foot Locker
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WORK HISTORY
Quality Assurance Analyst @Foot Locker
KS, US
Designed a Power BI dashboard to track Return-to-Vendor (RTV) flow, improving visibility and reducing stuck cases by 15%, leading to 10% faster RA processing. Conducted 10+ audits across 3 Distribution Centers; created SOPs for process and personality audits, training 8+ team members and improving audit consistency by 30%. Collaborated with DC teams to reduce picking/packing errors by 10% and standardized QA checks across 5 processes. Led cross-functional projects with 4 departments; used Gantt charts to manage timelines and achieved 95% on-time project delivery.
EDUCATION
North Carolina State University
Masters in engineering management, Engineering/Industrial Management
LNCT Group of Colleges
Bachelor’s Degree, Electrical and Electronics Engineering
ABOUT SHUBHA JHA
PMP-certified Supply Chain and Project Management professional with 5+years of experience…
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