Zainab B
Servicenow Business Analyst @Foot Locker
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WORK HISTORY
Servicenow Business Analyst @Foot Locker
Camp Hill, PA, US
Camp Hill, Pennsylvania, United States
EDUCATION
Lagos State University
Bachelor's degree
ABOUT ZAINAB B
Highly analytical and detail oriented ServiceNow Business Analyst with six years of experience in analyzing, designing, and implementing ServiceNow solutions Certified as a ServiceNow System Administrator with a deep understanding of ITIL processes and ServiceNow Modules. Proven track record in delivering high-quality ServiceNow solutions to meet business requirements, streamline processes, and improve efficiency. Possesses a strong background in customer service and data entry, ensuring exceptional customer experience and data accuracy. Adept in collaborating with cross-functional teams and stakeholders to identify pain points, develop solutions, and drive continuous improvement. Skilled in creating ServiceNow workflows, reports, and dashboards to improve business processes and enhance productivity, as well as providing end-user training and support. Experienced in conducting testing to ensure that they meet the required quality standards and are free of defects. Proficient in a wide range of tools and technologies, including Excel, Visio, Access, ServiceNow, and relevant tools.
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