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Sean Huang
Global Customer Experience Consultant, Senior @Altair Global
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WORK HISTORY
Global Customer Experience Consultant, Senior @Altair Global
Walnut Creek, CA, US
Provide personalized and high-quality service for relocating VIP (executives & Vice-presidents) transferees both internationally and domestically- Work closely with client-side Global Mobility, HR teams, and liaise with the finance department to oversee and ensure accurate handling of relocation expenses- Consistently receive the highest score results on customer feedback survey as measured by client’s external provider- Trained and mentored new hires (10-15 people) on case management systems and internal processes, as part of the onboarding process- Led and coordinated an operational Welcome Team (3 people) to ensure a positive experience for the transferees- Placed in the top 5 for Data Integrity performance out of a team of 160+- Led a strategic destination service program on-site & virtually for the client in the Bay Area and Seattle area- Participated on the intern team (nearly transferees) to assist in resolving backlog communication issues.
EDUCATION
Jessup University
Bachelor of Arts - BA, Ministry
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General
Taipei Physical Education College
Bachelor of Science - BS, Parks, Recreation and Leisure Facilities Management
ABOUT SEAN HUANG
An effective tri-lingual (English, Mandarin, Taiwanese) communicator with a high record of merit in business administration. Experienced in international strategy and development with a strong emphasis in client service, cross-cultural communication, and relocation management. High achiever and standard of excellence where professional leadership and diplomatic demeanor advances the organization’s missions and goals, especially where customer or client service is involved.
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