Shruti Yadav

Brand Associate @Gap

Mississauga, ON, CA

Implementing crisis management protocols to mitigate negative social media responses, resulting in a 30% decrease in customer complaints- Developing and executing PR campaigns resulting in a 15% increase in brand awareness among the target audience- Generating monthly reports analyzing customer feedback and sentiment, leading to a 20% improvement in overall brand reputation score.

Delhi Public School - India

Secondary School Examination - X Grade

Study Hall School, Lucknow

Senior School Certificate - XII Grade, Business/Commerce, General

Sheridan College

PGDM-International Business Management, International Business/Trade/Commerce

University of Lucknow

BBA Tourism, Event Management