Shrinivas Addur
Senior Software Engineer @Tech Mahindra
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WORK HISTORY
Senior Software Engineer @Tech Mahindra
Hyderabad, IN
United Packet Services(USA).09th June 2022 – Till • Managing Exchange Monitoring Tool with Active Data Base Mail Queues and Database Disk Check • Managing Enterprise vault Veritas tool• Daily Health check of all servers exchange on-premises• Mounting Dag and rebalancing maintaining server on Maintanance mode• Attending daily meeting with client to understand daily operation and progress.• Managing Different enterprise licenses and troubleshooting • Managing more than one lac mailboxes which included shared mailbox dl and user mailbox• Maintaining service now dashboard with SLA level and CR and Request Incidents• Coordinating directly with Microsoft to provide solution in SLA. • Updating latest CU update for Exchange Kb and Patching Providing Access provision system APRS• Mapping the AD ID with the CRN and EMP allocate the licence • Connecting through VPN Network with RSA token by using citrix applications like Teams Edge outlook• Cloud-based Office 365 and On-premises Exchange servers.• Managing Exchange Monitoring Tool with Active Data Base Mail Queues and Database Disk Check • Managing Enterprise vault Veritas tool• Daily Health check of all servers exchange on-premises• Mounting Dag and rebalancing maintaining server on Maintanance mode• Attending daily meeting with client to understand daily operation and progress.• Managing Different enterprise licenses and troubleshooting • Managing more than one lac mailboxes which included shared mailbox dl and user mailbox• Maintaining service now dashboard with SLA level and CR and Request Incidents• Coordinating directly with Microsoft to provide solution in SLA. • Updating latest CU update for Exchange Kb and Patching • Providing Access provision system APRS• Mapping the AD ID with the CRN and EMP allocate the licence • Connecting through VPN Network with RSA token by using citrix applications like Teams Edge outlook•Worked on proofpoint Microsoft defender
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University
Bachelor of Engineering - BE, Computer Science and engineering
State Board of Technical Education and Training
High School Diploma, Computer Engineering
Central Board of Secondary Education
School , Secondary school
ABOUT SHRINIVAS ADDUR
As a Senior Software Engineer at Tech Mahindra, I bring over three years of experience specializing in enterprise messaging systems and hybrid environments. My role focuses on managing Exchange Monitoring Tools, overseeing more than mailboxes, ensuring server health, and collaborating with Microsoft to resolve technical issues within stringent SLAs. I also manage enterprise licenses, troubleshoot complex issues, and ensure operational efficiency through platforms like Enterprise Vault Veritas and ServiceNow. With certifications including MCSA and Microsoft Azure Fundamentals, I excel in integrating cloud and on-premises solutions to develop secure, scalable communication infrastructures. My expertise in enterprise messaging, O365 administration, and Azure drives my contributions to improving system reliability and supporting operational excellence, aligning with organizational goals.
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