Shobitha Kutnikar

Application Support Specialist @IBM

GB

In my role as a application support specialist for live services, I provided 2nd/3rd line technical operational support and ensured optimal performance with regular checks and updates of applications related to the national critical government system. My main responsibility was to provide expert support to end-users and resolve complex technical issues and alerts associated with software applications by utilising troubleshooting techniques and diagnosing the problem.I gained commercial experience with Citrix, Databases (Oracle, DB2), SQL, monitoring tools (Netcool), WebSphere tools (Broker), reporting/analytical tools(i2 Analyst’s notebook), user and account management (AIX/Linux) and incident/change/problem management tools(Maximo and Service Now). I also managed Tape servers and deployment of software upgrades to enhance user experiences. Throughout this role, I have demonstrated technical expertise, problem-solving abilities, and effective communication to ensure the highest level of customer satisfaction.