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Shmuel Goldman

Senior Program Manager, Global Customer Success @Microsoft

Cleveland, OH, US
EMAILS
s••••••••@microsoft.com
MOBILE NUMBERS
+13•••••••68

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WORK HISTORY

May 2023 — Present

Senior Program Manager, Global Customer Success @Microsoft

Cleveland, OH, US

Owned business strategy, design, and feature roadmap to launch an automated sales alerting platform, reaching users within 12 months and driving $15M annual cost savings.Built and launched a global framework to simplify automated alerts for sales roles, instituting design standards and governance forums to reduce noise, leverage AI, and improve clarity for users.Created and led a global curriculum to improve onboarding for new-in-role sales executives, facilitating 70 sessions in 18 months to provide leaders with the right content and connections. Owned the feedback loop between field sales and sales enablement teams, collaborating closely with finance, analytics, and operations to deliver a roadmap of actionable guidance and insights to drive field sales strategy.

EDUCATION

N/A

Columbia University in the City of New York

Bachelor of Arts, cum laude

SKILLS

Social MediaRSasDigital StrategyMulti-Channel MarketingPublic SpeakingMicrosoft WordEnterprise MobilityResearchInformation TechnologyInnovation ConsultingIbm BpmAgile Project ManagementApplication Management ServicesHebrewServsafePharmaceutical IndustryOperationsMicrosoft ExcelPowerpointSpss

ABOUT SHMUEL GOLDMAN

My favorite question to ask is \"How can I make your life easier?\"My superpower is connecting people to design simple solutions for complex problems. I thrive on improving processes and tools, and leading by example to achieve results through trust and respect. I have driven $15M annual cost savings, used automation to reduce error 90%, and led global executive-level programs.My approach is to remember that everyone is human. In practice, this means- Be Nice: Build trust through empathy, humility, and accountability- Learn Fast: Skill up quickly in order to coach others- Take Action: Focus on always moving forward - Communicate: Make sure everyone has the information they needIf this resonates with you, please reach out! I\'d love to hear from you.

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