Shloka Rasal

Customer Experience Associate @Scotiabank

Toronto, ON, CA

Nurtured strong customer relationships by actively engaging with a diverse clientele, resulting in consistently positive feedback and a 30% increase in repeat visits and referrals to the branch.• Proactively identified customer needs through open-ended questioning and attentive listening, leading to a 25% increase in customer loyalty and directly contributing to a 40% increase in product leads by promoting relevant financial offerings.• Executed day-to-day transactions with precision, including cash handling, deposits, and withdrawals, achieving zero discrepancies during audits and boosting overall branch efficiency by 15%.• Scrutinized transactions for suspicious activity, implementing KYC practices that enabled the timely identification of potential fraud cases, thereby safeguarding the bank and customers from financial loss.• Optimised the daily balancing of cash and filing of Unusual Transaction Requests (UTRs) by developing a systematic reconciliation process, ensuring 100% accuracy in financial records and fostering trust with management.

Bhartiya Vidya Bhavans Munshi Nagar Andheri Mumbai

Higher Secondary School

Goethe Institut Indien

German Language and Literature

Humber College

Financial Planning

SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor of Business Administration and Bachelor of Law

Insurance Institute of Canada

Chartered Insurance Professional

Humber College

Insurance Management - Propert & Casualty