Shivraj Pammal

Senior Managing Consultant @IBM

New York, NY, US

Consult and advise financial services and banking sector clients on financial transformation, business process optimization, process excellence, Six Sigma & Lean Sigma adoption, customer centric models, customer experience, customer insights & analytics, benchmarking, balanced score card, and operational platforms, inclusive of shared services and sourcing- Assured on-target launch of pioneer international bank\'s retail consumer operations. Delivered \"Day 1\" solutions per required six month aggressive time frame. Drove 100 member cross-functional/multi-cultural team across process improvements, business performance,cost optimization and operational readiness- Co-led business process and operational improvement work-stream for european bank\'s enterprise-wide transformation of 80 departments. Utilized lean six-sigma and rapid process change in designing customer-centric processes- Served as SME (Subject matter expert) in creation of alternative delivery channels, branch network and expanded contact centers in six international locations, upon evaluation of market feasability, customer needs and competitive strategy- Enabled procurement of multi-year contract and significant revenue stream, as part of new business development team, by serving as SME on addressing and framing banking industry issues/needs and increased focus on business performance management- Supported creation of new product offering on Intelligent Cost Reduction toward the intellectual capital and assets of firm\'s financial management practice.

Indiana University Bloomington

Post Graduate studies

Oral Roberts University

Master of Business Administration (M.B.A.)

University of Madras

Bachelor of Commerce (B.Com.)