Shivani Pandita
Manager Lean Six Sigma Customer Experience & Conduct Group @Mashreq
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WORK HISTORY
Manager Lean Six Sigma Customer Experience & Conduct Group @Mashreq
Dubai, AE
Working on cross-functional transformation initiatives at the intersection of Finance, Technology, and Governance, with a focus on improving process efficiency, control effectiveness, and execution reliability in regulated environments.Key responsibilities & contributions • Led and contributed to end-to-end diagnostic studies across Finance and Technology processes, identifying structural inefficiencies, control gaps, and governance issues. • Drove process optimisation initiatives across areas such as finance testing, change requests, service transition, and related control workflows. • Partnered with Finance, Technology, PMO, and Transformation stakeholders to align operating models, roles, and handoffs. • Applied structured problem-solving and data-led analysis to assess process performance, rework drivers, and dependency risks. • Supported the design of standardised frameworks, governance checkpoints, and process documentation to improve consistency and audit readiness. • Balanced speed, risk, and compliance while delivering improvements within complex, multi-stakeholder environments.Focus areas • Finance Technology transformation • Process governance and controls • Change and service transition optimisation • Data-driven diagnostics and continuous improvement
EDUCATION
Visvesvaraya Technological University
Bachelor of Engineering - BE
Dayananda Sagar College of Engineering, BANGALORE
Master of Engineering - MEng
ABOUT SHIVANI PANDITA
I lead enterprise-level regulatory and finance-technology change execution, focused on ensuring reliable delivery, risk reduction, and control integrity across complex, regulated environments.My role sits at the intersection of regulation, finance, technology, and governance, where I take ownership of end-to-end execution health, not just frameworks or coordination.I work on structurally high-risk areas, where complexity has outpaced controls, accountability is fragmented, and failures create regulatory, audit, or operational exposure.My focus is on converting fragmented regulatory and change activity into a coherent, controlled delivery model that improves execution reliability, reduces rework, and protects the organisation from regulatory and operational risk.I am accountable for outcomes, not activity, and for making regulatory change land safely at scale.
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