Shivani M.
Telecom Assistant @Montefiore Health System
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WORK HISTORY
Telecom Assistant @Montefiore Health System
While operating a multi-line switchboard, efficiently answer and document approximately 85-120 incoming, outgoing and internal calls per shift.• Act as manager on duty by problem-solving, training new hires and finding shift coverage for call outs.• Use Microsoft Excel to create and ensure the proper flow of clinical department on-call schedules that provide a point of reference for the doctors/staff within the hospital.• React to emergency response systems that require prompt in-house announcement of medical codes as well as fire alarms.• Update and replace hospital staff pagers for clinical and administrators, as needed. Direct computer and trouble tickets to notify Verizon and Cisco of internal system issues.• Inform new hires about direct deposit forms, the benefits package and enrollment periods. Organize travel to office educational seminars, circulate birthday and holiday cards to promote a positive office environment.• Utilize the American Message Paging systems to locate and contact doctors and administrators as need arise.
EDUCATION
CUNY Bronx Community College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
Central Islip Senior High School
High School Diploma
Stony Brook University
Bachelor of Arts - BA, Psychology
State University of New York at Oswego
Master's Degree, Biomedical and Health informatics
ABOUT SHIVANI M.
I am a Healthcare Informatics professional with a strong foundation in both clinical care…
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