Shivani Dandavate

Crew Trainer @Neptronic

Montreal, QC, CA

o As a Crew Trainer, identified gaps in peak hours and validated procedures to meet the threshold of 90 seconds for order fulfilment for smooth operations, thus minimizing service disruptionso Trained and set up a process for new hires to improve TAT efficiency and customer serviceo Resolved customer concerns promptly, maintaining high satisfaction, built strong rapport with existing customerso Thrived in a diverse, multicultural setting, demonstrating adaptability, collaboration, and strong interpersonal skills in a fast-paced environmento Handled multiple station roles single-handedly, ensuring seamless workflow and exceptional quality