Shivang Kataria
Team Coordinator @Airbnb
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WORK HISTORY
Team Coordinator @Airbnb
Gurugram, IN
EDUCATION
Delhi University
B.com(hons), Business/Commerce, General
ABOUT SHIVANG KATARIA
Passionate about delivering excellence in everything that I do! I am a results-driven Operations Team Leader with over 6 years of expertise in fraud prevention, chargeback management, and risk mitigation. My career has been defined by my commitment to optimizing operational efficiency and driving client success. Leading teams of fraud & chargeback analysts and subject matter experts, I specialize in reducing financial losses, improving key performance metrics, and enhancing compliance with service level agreements (SLAs).At Accertify (American Express), I spearheaded initiatives that resulted in a 66% reduction in bad debts for a key client and consistently achieved a 100% SLA compliance rate. My approach to leadership focuses on real-time coaching, performance tracking, and fostering team development, which has led to consistent operational excellence and high client satisfaction.I’m skilled in a wide range of fraud prevention tools, including Emailage, Ekata, and LexisNexis, and have a deep understanding of risk assessment and team management. My focus on continuous process improvement ensures that my team remains agile and effective in tackling emerging threats in the fraud landscape.Let’s connect if you’re interested in discussing fraud prevention strategies, team leadership, or exploring new opportunities for collaboration!
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