Shivanand Kali

WORK HISTORY

ABOUT SHIVANAND KALI

Strategic HR & Operations Professional | Project Management | Process Optimization | Reporting & Automation | Business ExcellenceDynamic Senior Manager with over 14 years of experience in HR operations, project management, client relationship management, and service delivery. Proven expertise in driving strategic initiatives, enhancing operational efficiency, and delivering exceptional outcomes. Adept at managing teams, fostering collaboration, and aligning processes with organizational goals.Expert in Operations Management, Transitions, SLA Management, Automations, Budgeting & Forecasting, Vendor Management and Process Re-engineering. Focused on strategic planning, I excel in delivering innovative solutions to improve client satisfaction, streamline processes, and reduce costs. By developing talent, identifying training needs, and empowering team members, I ensure sustained excellence in service delivery.Managed multiple clients across industries, driven automation projects to improve productivity, and delivered results through proactive decision-making and strategic planning.Core Competencies:Strategic Planning & VisionTeam Empowerment & MentoringOperational Excellence & Process OptimizationStakeholder Engagement & Client RelationsChange Management & Business TransformationProject ManagementTechnical Skills:Windows, MS Office, VBA Power BI proficiencyProfessional Experience:Managed teams to deliver services aligned with business objectives, ensuring performance improvements through governance frameworks and streamlined reporting structures.Spearheaded automation projects that optimized processes and improved productivity.Maintained strong client relationships through proactive communication and consistent delivery of SLA-aligned outcomes.Championed a culture of continuous improvement by mentoring, coaching, and motivating teams to excel.Developed strategic action plans to enhance team performance and meet organizational goals.Managed resource allocation, ensuring optimal utilization of team members to achieve business objectives.Identified and implemented best practices to improve processes, reduce costs, and boost client satisfaction.Value Proposition:As a strategic professional, I am committed to driving organizational growth, fostering team development, and delivering innovative solutions that align with business objectives. By empowering teams and leveraging automation, I create impactful results that enhance client/stakeholder satisfaction and operational excellence.