Shivam Sharma
Major Incident Manager @Ericsson Telecommunications Inc
Gwalior, MP, IN
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Aug 2022 — Present
Major Incident Manager @Ericsson Telecommunications Inc
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Noida, IN
Leading high-priority incident response, coordinating cross-functional teams, driving rapid service restoration, communicating with executives, and implementing process improvements using ITIL, showcasing skills in leadership, technical analysis, stakeholder management
EDUCATION
N/A
Amity University Gwalior
B.Tech, Electrical, Electronics and Communications Engineering
ABOUT SHIVAM SHARMA
ITIL V4 Foundation Certified | Major Incident Manager at Ericsson Global India
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