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Shivaleela B.
Sr Product Owner @TruStage
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WORK HISTORY
Sr Product Owner @TruStage
Own and drive the Salesforce modernization initiative from Classic to Lightning, leading UI transformation with Lightning Web Components and Salesforce Flows.Defined the product roadmap and backlog priorities aligned with insurance and financial service lines of business.Directed Agile ceremonies, sprint execution, backlog grooming, and stakeholder demos, improving delivery velocity and transparency.Oversaw Omni-Channel Service Cloud implementation replacing Genesys, boosting agent efficiency and customer satisfaction.Managed cross-team collaboration with developers, QA, UX/UI teams (via Figma), and architects for scalable, user-friendly solutions.Enabled partner onboarding and cross-sell eligibility through advanced permission-set configuration and API-led integrations.
EDUCATION
Indian Institute of Planning and Management
Master of Business Administration - MBA, Marketing/Finance/Operations Management
Karnataka State Women University, Bijapur
Bachelor of Business Administration - BBA, Marketing
SKILLS
ABOUT SHIVALEELA B.
Innovative and results-driven Product Owner / Senior Salesforce Business Analyst with over 14 years of IT experience and 9+ years of deep expertise in the Salesforce ecosystem. I specialize in delivering enterprise-scale Salesforce and AI-powered transformations across insurance, healthcare, and financial services industries—owning the full product lifecycle from ideation to go-live.I bring a unique combination of strategic business insight, technical fluency, and hands-on Agile delivery experience, enabling me to lead high-performing cross-functional teams, drive adoption of cutting-edge technologies, and deliver scalable, cloud-based solutions across Salesforce Sales Cloud, CPQ/Revenue Cloud, Service Cloud, Health Cloud, Data Cloud, and Experience Cloud.AI & Automation Champion: At the forefront of digital innovation, I’ve successfully integrated Einstein GPT, LLMs, and GenAI frameworks to enhance automation, decision-making, and customer experience—while ensuring HIPAA- and SOX-compliant architectures.Platform Transformation Leader: Proven track record in leading Salesforce modernization initiatives, managing complex integrations with MuleSoft, Azure APIM, and implementing design thinking and user-first experiences using Figma. Adept at creating alignment between business and technical stakeholders through backlog grooming, stakeholder workshops, demos, and roadmap planning.Certifications:Salesforce AdministratorSalesforce Business AnalystSalesforce CPQ SpecialistCertified Scrum Product Owner II (In Progress)Core Competencies:Agile Product Ownership (Scrum, SAFe)Salesforce Strategy & Architecture (Sales, Service, Revenue, Health, Data Clouds)Generative AI Integration (Einstein GPT, LLMs, GenAI)End-to-End Product Lifecycle ManagementStakeholder Engagement & Executive CommunicationCloud Compliance (HIPAA, SOX)Presales Support & UAT StrategyLightning Components, Change Enablement, Production SupportTools: Azure DevOps, Jira, Aha, Figma Visio, Miro etc.
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