Shipra Kapoor

Enterprise Sales Manager @Novelvox

Faridabad, IN

NovelVox is a customer focused contact center software solutions provider. Its relentless, exclusive focus on providing innovative, unified communications and contact centertechnology working closely with a demanding customer base has brought us success as one of theleading players in the global marketplace for contact center business intelligence. My KRA\'s are as follows: Responsible for existing accounts management as well as business expansion & closing the entire sales cycle for NovelVox\'s customers. Interacting with the existing & potential client base along the various Partners across the globe. Interact with the internal team (Pre-Sales/ Dev Team/ Project Management) to make sure onsite / offshore workflow and communications are optimized as per the client\'s business requirement. Responsible for managing multi channels across geos and growing the relationship. Act as account manager and responsible to cross/up sell products and services. Liase with delivery/product team for successful implementation and customer success.

Motivational Pathway

B.Tech, Electronics & Communications

Amity University

PG, IB

Amity International Business School

Master of Business Administration (MBA), Interntional Business (Specialization-Marketing)