Les Giddings
Technical Sales Manager @Novelvox
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WORK HISTORY
Technical Sales Manager @Novelvox
Gainesville, FL, US
Strategic Technical Leadership: Leading a high-performing team of Sales Engineers to design and deliver sophisticated Contact Center (CCaaS) and CRM integration solutions that solve complex customer experience challenges.• Solution Ecosystem Optimization: Driving the technical value proposition for NovelVox unified desktops and wallboards across major platforms including Genesys, Cisco, Five9, and Amazon Connect.• Cross-Functional GTM Collaboration: Partnering with Product and Engineering teams to translate market feedback into feature requirements, ensuring our integration middleware stays ahead of industry trends.• High-Value Stakeholder Engagement: Serving as the primary technical authority during the sales lifecycle, presenting ROI-focused architectures to C-suite executives and technical decision-makers.• Process Engineering & Scale: Developing repeatable technical sales playbooks and Proof of Concept (PoC) frameworks to accelerate deal cycles and improve the \"win rate\" for enterprise-level accounts.
EDUCATION
United States Navy
Advanced Electronics
Genesys University
Genesys University, Genesys Product Suite: Framework;IRD and Composer Routing; WFM; CCPulse; Infomart; SIP
Juniper Networks Training Center
Certification, Network and System Administration/Administrator
Nortel Training Center
Nortel Products
SKILLS
ABOUT LES GIDDINGS
A proven technical professional driving innovative change with a track record of managing and executing multimillion-dollar transactions. 25+ years of advanced application integration and support experience. A creative leader delivering a holistic solutions approach to complex business and technical challenges between customers, stakeholders, and IT organizations.
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