Shilpa Nayak
Senior Director @Capgemini
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WORK HISTORY
Senior Director @Capgemini
Mumbai, IN
EDUCATION
NYSS college
Bachelor of Engineering (BE), Information Technology
Mumbai University Mumbai
Bachelor of Engineering - BE, Information Technology
Bharat English High School
BE, Information Technology
ABOUT SHILPA NAYAK
Highly effective Global Engagement Director with over 21 years of experience.• Offering an array of skills in IT Engagement Management, service delivery management, Service Transformation, Innovation and Automation, strategic vision implementation, business/financial acumen, talent acquisition and empowerment, leadership, performance analysis and problem solving • Proven ability to multi-task in high-stress, dynamic environments while driving growth.• Spearhead various business-centric initiatives improving customer satisfaction.• Engage regularly with clients via strategic and operational reviews to evaluate client needs and to inform the direction of the team’s process to serve clients.• Manage Client Success activities, including rigid SLA measurements, Quality of Service, Continuous Service Improvements, Client Interaction, Conducting Service Delivery Reviews, Business Connect, Project Financials, Delivery led Sales, Proactive proposals and Renewals• “Excellence in People Leadership Award” - by Capgemini India CEO Ashwin Yardi • “Customer Care Award” – by Customer• “People Leader Award” – by Capgemini• Presented the various Business centric initiatives and Operational excellence to the Capgemini group CEO – Paul Hermelin
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