Shilpa Kallaganad
Customer Support Manager @JFrog
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WORK HISTORY
Customer Support Manager @JFrog
Bengaluru, IN
Summary:At JFrog, I hold the position of Customer Support Manager for the Value Delivery Team, where I lead a team of five technical success managers to provide exceptional support and help clients achieve their technical milestones.Key Responsibilities:1. Supervising and coordinating the support team\'s efforts.2. Boosting customer satisfaction with personalized support solutions.3. Introducing best practices and driving process improvements.4. Facilitating continuous learning and development for the team.And more.
EDUCATION
Kendriya Vidyalaya
High School
Ballari Institute of Technology & Management, BELLARY
Bachelor’s Degree, Electrical and Electronics Engineering
SKILLS
ABOUT SHILPA KALLAGANAD
How do you transform customer challenges into success stories in the tech industry?My role at JFrog as the Customer Support Manager for the Value Delivery Team is all about making that transformation happen. Leading a team of six technical success managers, I ensure our clients receive top-tier support and solutions tailored to their needs.Combining my expertise in DevOps and customer service, I focus on delivering results and enhancing customer satisfaction. My goal is to create a seamless and efficient support experience that drives success.If you want to join the swamp (and help me earn a referral bonus;)), send me a DM with your resume!
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