Shilom James
Accounts Manager - Client Relationship @COGENT Infotech
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WORK HISTORY
Accounts Manager - Client Relationship @COGENT Infotech
Indore, IN
Cogent Infotech, a Pittsburgh-based global IT consulting firm, has been offering cutting-edge digital transformation services like App Development, Cloud, Security and Data Services, Workforce Solutions, and L&D since 2003. This CMMI level 3, ISO-certified firm has worked with over 120 government agencies, 65+ Fortune 500 companies, and several global system integrators. With a culture focused on diversity, inclusion, and sustainability.Cogent earned 13 best workplace awards in 2022, including top honors for Women, Diversity, and Culture.Building and maintaining strong relationships with existing clients by understanding their hiring needs, communicating effectively, and providing exceptional customer service.Presenting qualified candidates to clients, highlighting their relevant skills and experience that match the job requirements.Scheduling and coordinating interviews between clients and candidates, ensuring a seamless process for both parties.Gathering feedback from clients after candidate interviews and communicating that feedback to candidates, providing constructive insights for improvement.Assisting in negotiating salary, benefits, and other terms of employment between the client and the selected candidate.Facilitating the onboarding process for the selected candidates by coordinating paperwork, background checks, and ensuring a smooth transition into the client\'s organization.Monitoring the success of placements and client satisfaction, ensuring the ongoing delivery of high-quality service.Identifying opportunities to expand the scope of services within existing client accounts and working towards achieving revenue growth targets.Addressing challenges and resolving issues that may arise during the recruitment process, ensuring a positive experience for both clients and candidates.Working closely with recruiters, recruitment coordinators, and other team members to ensure efficient and effective service delivery.
EDUCATION
National Open School board NIOS Admission Form Class 10th 12th 2019-20Delhi
+2, Science and Maths
M.L.V. Government College
Bachelor of Arts - BA, English Language and Literature/Letters
ABOUT SHILOM JAMES
Experience in Account Management overseeing the relationship between the business and its vendors based on MSP/VMS model. VMS worked on: IQNavigator, Fieldglass, Work Nexus, Pinnacle ERP, Shiftwise, Magnit, Beeline. ATS: JobDiva & Ceipal Account Management: Healthcare, Engineering, Banking & Finance, Pharmaceuticals & Medical Devices. Comprehensive knowledge of recruitment procedures & and policy implementations Scheduling interviews and post-interview follow-up with clients and candidates. Demonstrate flexibility and adaptability in daily work and changing strategies and procedures. Responsible for managing the full recruitment life cycle from job posting to interview and offer negotiations. Communicating directly with the vendors about requisitions, and submissions, scheduling interviews, and gathering feedback. Collaborating on future requisitions and enhancing strategic Partnerships. Maintaining relationships with the Talent Workforce and Delivering key support with employee relations, performance, payroll, benefits, and compensation. Utilizing Applicant Tracking and Vendor Management Systems to track and monitor progress/activity. Coordinating internally to develop best practices in the industry.
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